---
title: We're Hiring: Receptionist
---

# We're Hiring: Receptionist

* * *

## We're Hiring: Receptionist

- Posted on Wednesday, July 15, 2026

Rathbun Insurance is seeking a friendly, organized, and customer-focused Receptionist to serve as the first point of contact for our agency. This role plays a vital part in creating a positive experience for every client, prospect, and visitor by delivering exceptional service both over the phone and in person. The Receptionist is responsible for maintaining a welcoming, professional environment while supporting the day-to-day operations of the office and ensuring every interaction reflects Rathbun Insurance's commitment to outstanding customer service.

This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, communicates with warmth and professionalism, and takes pride in creating a positive first impression while supporting the success of the entire team.

**Essential Duties and Responsibilities**

- Day-to-day responsibility for answering phones and properly routing calls
- Properly handle incoming and outgoing mail, scanning all incoming documents
- into agency document management system each day
- Retrieve documents from carrier websites as appropriate from carrier websites for handling by Account Managers
- Train staff in the use of phone system
- All other duties as assigned by Inside Sales Manager

**Qualifications**

- High school diploma or equivalent
- Experience working with basic multiple line PBX phone system w/monitor
- Experience working document management preferred

**Why Rathbun Insurance?**

- Be part of a forward-thinking agency with a strong community presence and innovative approach to client service.
- Enjoy a collaborative and inclusive work environment that values integrity, teamwork, and continuous improvement.
- Competitive compensation package

**About Rathbun Insurance:** For 70 years, Rathbun Insurance has proudly served the greater Lansing community, offering innovative insurance solutions while fostering long-term client relationships. At Rathbun Insurance, "Being there matters most”, and we take pride in delivering exceptional insurance solutions while upholding our core values:

- Play for Each Other – Foster teamwork and collaboration.
- Question Everything – Seek continuous improvement and challenge the status quo.
- Be the Solution – Take initiative and provide proactive support.
- Give It Away to Keep It – Share knowledge and contribute to a culture of generosity.

**Total Compensation:**

- Hourly Rate (38-hour work week)
- Profit-sharing opportunities
- 401k Match
- Employer paid Medical for Single Employee
- 50% Paid Medical for Dependents
- Employer paid Dental/Vision for Single Employee
- Health Care Savings Account Contribution of Single Employee Deductible
- Annual Clothing Allowance
- Monthly Cell Phone Reimbursement (set amount)
- Employer paid short- and long-term disability Insurance for Single Employee
- Membership to Sam’s Club, BJ’s or Costco
- Paid Time Off and Paid Holidays

**How to Apply**

If you’re ready to contribute to Rathbun Insurance’s success while growing your career, we’d love to hear from you! Submit your resume and a brief cover letter detailing your experience and why you’re the perfect fit for this role to [laura [at] rathbunagecy [dot] com](mailto:laura [at] rathbunagecy [dot] com) by 5pm on Monday, August 3, 2026.

Rathbun Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## Insurance Proposal

Give us some info and we'll help you find the best coverage options.

[Get Started](/insurance-proposal)

**Request your insurance proposal online or contact our office to find out how we can help you find a policy that fits your needs.**

[Get Started](/insurance-proposal)

[Contact Us](/contact)

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